{"id":7798,"date":"2024-01-04T12:31:34","date_gmt":"2024-01-04T12:31:34","guid":{"rendered":"https:\/\/blog.normagroup.com\/?p=7798"},"modified":"2024-01-17T09:31:14","modified_gmt":"2024-01-17T09:31:14","slug":"working-at-norma-group-changed-my-life","status":"publish","type":"post","link":"https:\/\/blog.normagroup.com\/en\/working-at-norma-group-changed-my-life\/","title":{"rendered":"\u201cWorking at NORMA Group changed my life\u201d"},"content":{"rendered":"\t\t
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In our NORMAPeople series, employees around the world talk about their day-to-day work, how they came to the company and what they appreciate most about their jobs.<\/em><\/p>

Kevin Araujo is a Customer Service & Production Planner Analyst at the NORMA Group site in Atibaia, Brazil. In this interview, he talks about his career and what he owes to the company.<\/p>

Kevin, how long have you been working at NORMA Group?<\/strong><\/p>

I have been with the company for four and a half years. I started as an intern in the Quality department. After a year and a half, I was promoted to Warehouse Logistics Specialist and after another year and a half I took on the position of Customer Service Analyst.<\/p>

I studied electrical engineering, something that is very different from the work I am now doing on a daily basis. My whole life back then revolved around electrical engineering and when I was younger, I pursued a lot of specializations in this field.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\tBut when I started at NORMA Group, I saw an opportunity to get into an entirely different field and took it.\t\t\t<\/p>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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I didn\u2019t know much about the job, but I was curious and motivated. And I learned quickly. When I was asked by my manager if I would like to switch to the logistics department, I could not have been more proud. He believed that I was a good employee, regardless of my previous knowledge, and was sure that I would learn everything I needed to know. And that\u2019s exactly what I did.<\/p>

What does your job involve today?<\/strong><\/p>

I analyze our order situation and ensure that there are no delivery problems. As a Customer Service Analyst, I am the first point of contact for customers at our site in Atibaia. If there is anything that they need, I am responsible for helping them.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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And what is the biggest challenge in your job?<\/strong><\/p>

Cooperation with other departments and sites of the company. Because I am the first point of contact for customers, I get inquiries for all departments. One example: A customer needs a specific product that we do not manufacture in our plant. I am in constant communication with all sites, working to ensure that orders are carried out satisfactorily. This can be challenging at times due to different working methods and time zones.<\/p>

Before sitting down for this interview, you mentioned that NORMA Group has been a life-changing experience. What exactly did you mean by that?<\/strong><\/p>

When I started working for the company, I was quite young and on my own. I had no idea about Excel and my English wasn\u2019t all that great either. I am now an expert in what I do because NORMA Group gave me the opportunity to learn, develop and prove myself. Today, I have a family and it makes me proud to be able to offer them a good standard of living. That is very special for me.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\tI am very grateful to the company for giving me this opportunity. At NORMA Group, I work with highly professional employees and learn a lot from them just from watching what they do and from the direct support they give me. I improve and develop every day.\t\t\t<\/p>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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In March of this year, I even had the opportunity to travel abroad for the first time. I used this time to attend a language school and further improve my English.<\/p>

What motivates you every day?<\/strong><\/p>

I want to give something back to the company, which is why I attended the language school. I also have the opportunity to challenge myself every day. I always want to get better, and this helps me to do that.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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And what do you like to do in your free time?<\/strong><\/p>

I love meeting up with my friends and family, enjoying a good meal and spending time with them. I also enjoy sports and do Jiu-Jitsu, a martial art that is mainly based on self-defense techniques. And my wife and I recently got into jogging together.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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And finally, please complete the following sentence: I love my job at NORMA Group because…<\/em><\/strong><\/p>

…I have the opportunity to get better every day by working with great people. This department is full of people who love challenges and appreciate the team spirit in the company.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Kevin Araujo is a Customer Service & Production Planner Analyst at the NORMA Group site in Atibaia, Brazil. In this interview, he talks about his career and what he owes to the company.<\/p>\n","protected":false},"author":46,"featured_media":7793,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9],"tags":[245,214,404],"class_list":["post-7798","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-career","tag-jobportrait-en","tag-normapeople-en"],"acf":[],"yoast_head":"\n\u201cWorking at NORMA Group changed my life\u201d - NORMA Group Blog<\/title>\n<meta name=\"description\" content=\"Kevin Araujo is a Customer Service & Production Planner Analyst at the NORMA Group site in Atibaia, Brazil. 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